Privacy policy
The Cookie Dough Co is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner.
What Information Do We Collect?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses and phone numbers.
This personal information may be obtained in many ways, including interviews, correspondence, telephone conversations, emails, our website, media publications, publicly available sources and third parties. We do not guarantee the privacy practices of third-party websites or services.
We collect personal information for the primary purpose of providing our services, supplying information to our customers and conducting marketing activities. We may also use your information for secondary purposes that are closely related to the primary purpose where you would reasonably expect such use or disclosure.
You may unsubscribe from marketing communications at any time by contacting us in writing.
We will only use information collected from you in accordance with this Privacy Policy.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that your personal information is accurate, complete and up to date. If you believe any information we hold is inaccurate or outdated, please contact us so we can update our records.
Sensitive Information
Sensitive information is defined in the Privacy Act and may include information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history or health information.
Sensitive information will only be used:
- For the primary purpose for which it was collected.
- For a secondary purpose directly related to the primary purpose.
- With your consent.
- Where required or authorised by law.
How We Use Your Information
We may use your information for the following purposes:
- To provide our services efficiently and effectively.
- To provide information, products or services that you request.
- To fulfil contractual obligations between you and us.
- To provide customer support and respond to enquiries or complaints.
- To notify you of changes to our services.
- To administer, maintain, improve and develop our services.
- To create anonymised reports and analytics.
- For internal marketing and demographic research.
- For fraud prevention and security purposes.
We may send newsletters, promotional offers and other marketing communications where you have consented to receive them. You may opt out at any time by contacting us or using the unsubscribe link included in our emails.
Disclosure of Your Information
Except where required or permitted by law, we do not sell, trade or distribute your personal information without your consent.
We may disclose your personal information:
- To third parties necessary for fulfilling your orders or providing our services.
- Where required by law, regulation or court order.
- Where necessary to protect or enforce our legal rights.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
Information may be stored using cloud service providers whose servers are located outside Australia. By providing your information, you consent to this transfer, storage and processing.
While we take reasonable security precautions, no method of transmission over the internet can be guaranteed to be completely secure.
Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer required, we will take reasonable steps to securely destroy or permanently de-identify your personal information.
Access to Your Personal Information
You may request access to personal information we hold about you and request corrections where necessary, subject to any legal exceptions.
We do not charge a fee for access requests but may charge a reasonable administrative fee for providing copies of records.
To protect your privacy, we may require proof of identity before releasing personal information.
Third Party Sites
Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of those websites.
Any information collected by third-party websites is governed by their own privacy policies.
Where practical, we collect personal information directly from you. However, in some circumstances information may be supplied by third parties, and we will take reasonable steps to make you aware of this where appropriate.
Changes to This Privacy Policy
The Cookie Dough Co may update this Privacy Policy from time to time. We encourage users to review this page periodically to stay informed about how we protect personal information.
Your Acceptance of These Terms
By using this website, you accept this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.
Your continued use of the website following any changes to this policy will be deemed acceptance of those changes.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy, please contact us using the links provided in the footer of the website.