What is edible cookie dough?

Edible cookie dough is a safe-to-eat dough made without eggs, designed for eating raw. Our dough is handcrafted and loaded with premium ingredients.

Do you offer custom gift boxes?

Yes, we offer custom gift boxes perfect for celebrations and everyday cravings. You can choose from our range of cookies, brownies, and more.

Where can I find your stores?

You can find our stores by visiting our 'Find a Store' page on our website. We have locations across Australia.

Shipping policy

The Cookie Dough Co is committed to delivering fresh, high quality products as quickly and efficiently as possible. Please review our Shipping Policy below.

Order Processing

Orders placed before 12:00 PM (Monday to Thursday) will generally be processed on the same business day, excluding public holidays.

Orders placed after 12:00 PM, on weekends, or outside normal business hours will be processed on the next business day.

As all products are prepared fresh to order, please allow 1–2 business days for processing and dispatch.

We do not offer same-day shipping.

Shipping Method

All orders are shipped via Australia Post.

Delivery timeframes are estimates only and may vary depending on your location, weather conditions, peak periods and Australia Post operations.

Delivery Times

While we aim to dispatch orders promptly, delivery dates and times cannot be guaranteed.

Due to Australia Post service limitations, customers are currently unable to select specific delivery dates or delivery times.

Lost, Damaged or Misdirected Parcels

We take great care in preparing and packaging every order before it leaves our premises.

If shipping insurance is not selected at checkout, The Cookie Dough Co is not responsible for parcels that are lost, damaged, delayed or misdirected during transit.

Any delivery issues should be reported directly to Australia Post using the tracking information provided with your order.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, including extreme weather, public holidays, transportation disruptions or carrier delays.

While we will do our best to assist where possible, we cannot accept liability for delays caused by third-party delivery providers.

Contact Us

If you have any questions regarding shipping or an existing order, please contact our team using the details provided on our website.

Changes to This Policy

The Cookie Dough Co reserves the right to update or modify this Shipping Policy at any time. We encourage customers to review this page periodically for any changes.