DELIVERIES

HOW LONG DOES DELIVERY TAKE?
Answer :
We use AusPost for all our cookie deliveries and send them express with tracking. For domestic express shipping, a package frequently takes 1-3 days to arrive at its destination. Most often, domestic express shipping to capital cities arrives the following day.

Whilst we do our best to ensure that our deliveries adhere to this schedule, occasionally situations arise which are out of our control resulting in slight delays in the delivery time frames. We cannot accept responsibility for these unfortunate events as they are out of our control, however, we can assure you that every effort is made to ensure your goods arrive on time.

In order to keep our cookies as fresh as possible we bake quantities to meet anticipated demand. On occasion, we have a higher influx of orders than normal and processing your order may take 1-2 days before it is processed for shipping. Orders placed after 1pm may also accumulate an extra day to be baked and packed before dispatch.

DO YOU HAVE A MINIMUM ORDER?
Answer :
Yes, the minimum order for delivery is 4 loaded cookies or a single slab or cake.
WHERE DO YOU DELIVER?
Answer :
Australia-wide! However, we do take a number of precautions for cookies being delivered further away from Melbourne.
HOW ARE MY COOKIES DELIVERED AND WHAT IF THEY ARE DAMAGED DURING DELIVERY?
Answer :
We take every precaution to ensure our cookies arrive to you in the same condition they left our bakery. If you have issues with quality on delivery please contact us directly.

Due to the Australian climate, we recommend our customers use a delivery address where they can be received in person in order to preserve the quality of the cookies.

FAQ

HOW LONG CAN I STORE THE COOKIE DOUGH CO COOKIES FOR?
Answer :
All of our cookies can be stored in an airtight container for up to 10-14 days, or alternatively, you can freeze in an airtight container for up to 3 months.
WHAT IS THE BEST WAY TO SERVE MY COOKIES?
Answer :
We suggest heating your cookies in the microwave for 20-30 seconds to enjoy them warm. And serve them with a side of vanilla ice cream!
DO YOU WHOLESALE?
Answer :
Please send us your wholesale enquiry to co.cookiedoughnyc@gmail.com
ALLERGEN ADVICE
Answer:
All our cookies (excluding vegan cookies) contain wheat, egg and milk products. They may also contain traces of nuts. Some of our cookies contain peanuts and tree nuts. Our vegan cookies contain wheat and soy products. Please contact us on (03) 9481 3660 if you require more information regarding ingredients.