Terms & Conditions

Any information supplied on thecookiedoughco.com.au is general information only, and is provided purely for the convenience of the users. The information has been provided without taking into consideration the personal circumstances of any user, and this general information is not a substitute for professional advice.

By buying products through The Cookie Dough Co and/or accessing our website you accept these terms and conditions in full.

Shipping

We use Australia Post for all our cookie deliveries, providing express shipping with tracking. Typically, domestic express orders arrive within 1-3 days (excluding public holidays), with most capital city deliveries arriving the next day.

      

Important Notes:

 

  • We do not offer same-day delivery.

  • Processing Time: To ensure freshness, we bake to meet demand. Occasionally, high order volumes may cause a processing delay of 1-2 days.
  • Order Cut-Off Times: Our processing days are Monday to Thursday, with a cut-off time of 1 PM for same-day processing. Orders placed after this time will be processed the next business day (excluding public holidays).
  • Missed Deliveries: If Australia Post attempts delivery and no one is home to receive the package, or if the package is not collected from the Post Office within the designated time frame, we are not responsible for any resulting issues.
  • Notification Changes: Some Australia Post customers will no longer receive paper cards informing them of missed deliveries. Instead, they will be notified via email, SMS, or through the Australia Post app. This change aims to reduce paper waste and enhance convenience.

Important Update on Ordering During Warmer Weather

As the warmer weather approaches, we want to ensure that your experience with The Cookie Dough Co remains delightful. While we take every precaution to deliver your cookies in perfect condition, please be aware that due to circumstances outside of our control, there may be instances of melting during transit.

What You Can Do:

If your cookies arrive slightly melted, don’t worry! Here are some simple steps to enjoy them at their best:

  • Storage: Place your cookies in the refrigerator for a short period to help restore their texture.
  • Serving: When you're ready to indulge, heat your cookies in the microwave for about 20-30 seconds. This will bring back that freshly baked warmth and enhance their deliciousness.

Shipping During Extreme Heat

To ensure the quality of our products, we monitor weather conditions closely. When temperatures exceed 38°C, we will temporarily hold off on sending orders. This decision is made to prevent any potential melting or damage during transit. We will resume shipping as soon as the weather cools down.

We appreciate your understanding and are committed to providing you with the best cookie experience, no matter the weather! If you have any questions or concerns regarding your order, please don't hesitate to reach out to us.

 

Whilst we do our best to ensure that our deliveries adhere to this schedule, occasionally situations arise which are out of our control resulting in slight delays in the delivery time frames. We cannot accept responsibility for these unfortunate events as they are out of our control, however, we can assure you that every effort is made to ensure your goods arrive on time.

If you have any questions before placing your order, please contact us on 0418 600 100
 

 

License


Unless otherwise stated, The Cookie Dough Co and/or its licensors own the intellectual property rights for all material owned by The Cookie Dough Col. All intellectual property rights are reserved.

You must not redistribute, republish, sell, sub-license, reproduce, duplicate or copy any material from The Cookie Dough Co.

 

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

Reservation of Rights

 

We reserve the right to, at any time, request that you remove all links or any particular link to our website.

We also reserve the right to amend these Terms and Conditions and its linking Privacy Policy at any time. By continuing to link to our website you agree to be bound to and abide by these linking Terms and Conditions.

Disclaimer


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to The Cookie Dough Co and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

The representations, guarantees, and warranties, other than those expressly set out in the website Terms and Conditions, are excluded, to the extent that is permitted under the Australian Consumer Law and any other applicable law.

These terms and conditions are governed by the laws of Australia.

By agreeing to these terms are checkout, you also accept our Privacy Policy, Refund Policy and our Shipping Policy.