Delivery & FAQS

Question

We use AusPost for all our cookie deliveries and send them express with tracking. For domestic express shipping, a package frequently takes 1-3 days to arrive at its destination (excluding public holidays}. Most often, domestic express shipping to capital cities arrives the following day.

Whilst we do our best to ensure that our deliveries adhere to this schedule, occasionally situations arise which are out of our control resulting in slight delays in the delivery time frames. We cannot accept responsibility for these unfortunate events as they are out of our control, however, we can assure you that every effort is made to ensure your goods arrive on time.

In order to keep our cookies as fresh as possible we bake quantities to meet anticipated demand. On occasion, we have a higher influx of orders than normal and processing your order may take 1-2 days before it is processed for shipping. Orders placed after 1pm may also accumulate an extra day to be baked and packed before dispatch.

Order Cut-Off Times:

Our online order processing operates from Monday to Thursday.
The cut-off time for same-day processing on these days is 1:00 PM. (excluding public holidays)
Any orders submitted after this time will be processed on the next operational business day.

DO YOU HAVE A MINIMUM ORDER?

WHERE DO YOU DELIVER?

HOW ARE MY COOKIES DELIVERED AND WHAT IF THEY ARE DAMAGED DURING DELIVERY?

DELIVERIES & FAQ

DELIVERIES

FAQ