Delivery & FAQS

Question

We use Australia Post for all our cookie deliveries, providing express shipping with tracking. Typically, domestic express orders arrive within 1-3 days (excluding public holidays), with most capital city deliveries arriving the next day.

Important Notes:

We do not offer same-day delivery.

• Processing Time:

To ensure freshness, we bake to meet demand. Occasionally, high order volumes may cause a processing delay of 1-2 days.

• Order Cut-Off Times:

Our processing days are Monday to Thursday, with a cut-off time of 1 PM for same-day processing. Orders placed after this time will be processed the next business day (excluding public holidays).

• Missed Deliveries:

If Australia Post attempts delivery and no one is home to receive the package, or if the package is not collected from the Post Office within the designated time frame, we are not responsible for any resulting issues.

• Notification Changes:

Some Australia Post customers will no longer receive paper cards informing them of missed deliveries. Instead, they will be notified via email, SMS, or through the Australia Post app. This change aims to reduce paper waste and enhance convenience.

Whilst we do our best to ensure that our deliveries adhere to this schedule, occasionally situations arise which are out of our control resulting in slight delays in the delivery time frames. We cannot accept responsibility for these unfortunate events as they are out of our control, however, we can assure you that every effort is made to ensure your goods arrive on time.

If you have any questions before placing your order, please contact us on 0418 600 100

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HOW ARE MY COOKIES DELIVERED AND WHAT IF THEY ARE DAMAGED DURING DELIVERY?

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DELIVERIES

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