We use AusPost for all our cookie deliveries and send them express with tracking. For domestic express shipping, a package frequently takes 1-3 days to arrive at its destination. Most often, domestic express shipping to capital cities arrives the following day.
Whilst we do our best to ensure that our deliveries adhere to this schedule, occasionally situations arise which are out of our control resulting in slight delays in the delivery time frames. We cannot accept responsibility for these unfortunate events as they are out of our control, however, we can assure you that every effort is made to ensure your goods arrive on time.
In order to keep our cookies as fresh as possible we bake quantities to meet anticipated demand. On occasion, we have a higher influx of orders than normal and processing your order may take 1-2 days before it is processed for shipping. Orders placed after 1pm may also accumulate an extra day to be baked and packed before dispatch.
All our cookies (excluding vegan cookies) contain wheat, egg and milk products. They may also contain traces of nuts. Some of our cookies contain peanuts and tree nuts. Our vegan cookies contain wheat and soy products. Please contact us on(03) 9481 3660 if you require more information regarding ingredients.